Horrible service from TFG group

I never come across with such a business that doesn't have a clue in what they are doing. My mother went to open an account with Markham in Greenacres Port Elizabeth, after 1 week we went to enquire in store re progress, but we were told to wait for sms. Sms came asking for payslip, which was sent same day, after 4 days went back to enquire, again were told to email 3 months bank statement, and that was done. Waited for 2 days still no feedback, when I went to the store to enquire on her behalf, guess what, nothing. I was given a telephone no to call ***where I spoke with Shakir who sounded tired like he never slept for a week. He again ask me to send another 1 month bank statement and ID copy, really, I don't know what kind of business they are running but surely they do not have client service at heart. No feedback for 2 weeks. I personally opened a Truworths account that took me less than an hour to get my feedback so clearly TFG/Markhan are far behind from other stores. And Shakir still tells me they are a unique brand, what kind of unique is this........