GK
Gugulethu K
1 reviews | Active since Feb 2022
05 Feb 2022, 22:46
Horrible service😡😡😡😡
purchase online early December, on the 15 of December I received a msg that my package was delivered but I never received anything. I have been calling customer service but u no 1 is giving me a straight answer. Tfg is blaming the courier company, all I want is my package or a refund. I have been patient for almost 2 months but I'm not getting feedback. If I have to complain to all social media I will do it every day up until I get my package or a refund
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TFG's replyOfficial
06 Feb 2022, 07:57 Good day Gugulethu We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply06 Feb 2022, 07:57
Official
Good day Gugulethu We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team