GK
Gugulethu K
1 reviews | Active since Feb 2022
14 Feb 2022, 21:25
Horrible service
Tfg you keep on sending msg about my matter being resolve and I don't understand how because I haven't received my package or a refund no 1 has phoned or sent an email but you guys are saying the matter is resolved. I did an online purchase early December still I never received my package. All I want is my money now coz I see I won't be receiving my package. Horrible service I'm closing my account I can't just loose a 1000 and move on
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TFG's replyOfficial
15 Feb 2022, 09:20Good day Gugulethu Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply15 Feb 2022, 09:20
Official
Good day Gugulethu Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team