EM
Elsie M
1 reviews | Active since Aug 2015
28 Sept 2021, 10:02
horrible service
Hai, i settled the account in October 2020, they did not close i got billed magazines i never got. i again called to settle the account which i did, again no settlement letter from them. i have been trying to get ahold of them but nothing.
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
28 Sept 2021, 17:14Good day Elsie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards
TFG's reply28 Sept 2021, 17:14
Official
Good day Elsie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards
EM
Elsie M's updateReviewer Update
04 Oct 2021, 10:52all i have gotten since is a ref number. all i really need is a settlement letter. almost a year later.
EM
Elsie M's update04 Oct 2021, 10:52
Reviewer Update
all i have gotten since is a ref number. all i really need is a settlement letter. almost a year later.