KR
Karabo R
1 reviews | Active since Jul 2020
04 Aug 2021, 09:39
HORRIBLE SERVICE
Horrible service ever,received a call from an agent yesterday about my account not being paid when i made payment on the 23 July 2021 and sent them POP on the 27th and sent the POP again yesterday and it still doesn't reflect and now i check my account online they charged me for that stupid call from yesterday.Why have EFT as a payment option when you cant even monitor it properly.VERY DISGUSTED BY YOUR SERVICE
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TFG's replyOfficial
04 Aug 2021, 09:53Good day Karabo
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply04 Aug 2021, 09:53
Official
Good day Karabo
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team