GS
Glads S

1 reviews | Active since Jan 2016

27 Jul 2019, 14:35

Horrible Service

So I'm experiencing same problem in the second consecutive month with TFG. Just last month I complained about them blocking my account simply because i purched a R1000 gift card and without even a single notification. I spent time and transport money to sort such mess.

Well the same thing is happening now. My last transaction was this month 5 July 2019, i purchased a phone and I had R2009.00 remaining that I may still use to spend. I went to a mall just now and im told i have nothing available to spend . Ek mean what kind of service is this? I spend close to R100 to get to ur stores and i also have to sacrifies my time to get to your stores. You doing this and again without any notification, How fair is this?

Your security measures should not affect us. Why dont you call to ask then if you wanna make i am the one making those purchase?..

Next thing you will be sending me to your stores to fix what you messed up! With whose money? Are you gonna send me a transport? Get me a sick note ? The money i have is to pay your account end of the month. Money does not grow from tree.

Your service is BAD!!

0
Replies (1)
TFG
TFG's reply29 Jul 2019, 08:42
Official
Good day Glads

Thank you for keeping in touch.

Kindly confirm the email address you sent your docket from as well as the date and approximate time the email was sent so we may look into this for you.

Kind regards
The TFG Team