AH
Amy H
1 reviews | Active since Apr 2020
05 Mar 2021, 11:03
Horrible service!!
I always pay my @home account each month by around the 7th, I never miss a month of payment. According to the call centre they cannot change my payment date that is for the 1st of each month. I do not get paid on the 1st so this means I am paying more each month than I am suppose to they are making more out of me and when I phone the call centre they do not even give me a change to speak he keeps on talking over me. I do not have this problem with other companies. I need to change the date that I only get paid after the 7th of each month and not the 1st this is pathetic
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Replies (1)TFG's replyOfficial
05 Mar 2021, 12:17Dear Amy Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply05 Mar 2021, 12:17
Official
Dear Amy Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
