ZS
Zuriena S
1 reviews | Active since Sept 2019
11 Aug 2020, 08:02
Horrible Service
I placed an order I line on the 30th of August and still waiting for the delivery. I've sent several emails to the online department but no feedback or response whatsoever. I called in so many times as well but all they say is it's on its way. This is ridiculous!!! Why is nobody getting back to me! It's so convenient for me to shop online and not go to the stores, but this is absurd. Communication is all i needed. Is that so much to ask. What is the online and customer service there for? I am highly frustrated and I hope someone gets back to me with positive feedback.
Helpful (0)
Replies (2)0
Replies (2)ZS
Zuriena S's updateReviewer Update
13 Aug 2020, 21:36Up until today, no response! I don't know what happened to my order. This is so unprofessional. I've emailed so many times again and still no response. When I call customer service they all sing the same song...your parcel is on the way. How pathetic is that. Nobody can assist me. I maile the couriers Rtt as well today and no response from either. I just keep hitting aa brick wall.
ZS
Zuriena S's update13 Aug 2020, 21:36
Reviewer Update
Up until today, no response! I don't know what happened to my order. This is so unprofessional. I've emailed so many times again and still no response. When I call customer service they all sing the same song...your parcel is on the way. How pathetic is that. Nobody can assist me. I maile the couriers Rtt as well today and no response from either. I just keep hitting aa brick wall.
TFG's replyOfficial
27 Aug 2020, 15:35Dear Zuriena
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
TFG's reply27 Aug 2020, 15:35
Official
Dear Zuriena
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team
Thank you for allowing us the opportunity to resolve this query.
We appreciate your feedback and hope that we’ve managed to turn your frown, upside down.
Kind regards
TFG Customer Support Team