1 reviews | Active since Dec 2013
Horrible Online Shopping for BLACK FRIDAY!!
On thursday i ordered a cellphone online from Hi however on the 25thof November they sent me an email that "unfortunately my item on the order has been cancelled". I am sorry i cannot accept that. I could used my time and money to buy other items instead of this one hence i cannot the cancellation but i want the item i bought online with the price mentioned.
It is unacceptable that I have now been informed about the cancellation of my order – placed, paid for and confirmed last week. I specifically made my selection based on availability as the alternative was out of stock and have now been informed that there is no stock on the item I have already paid for. I have been informed that there is a pending refund to my account, this is not a solution. A shocking first time experience with your business one that may result in my depature if justice is not done.
We are sorry to learn of the experience you had and have escalated this to the Online Department. A Service Champion will contact you shortly.
Kind Regards
The Customer Support Team
We are sorry to learn of the experience you had and have escalated this to the Online Department. A Service Champion will contact you shortly.
Kind Regards
The Customer Support Team
