LM
LUCKY M

1 reviews | Active since Dec 2013

28 Nov 2018, 14:10

Horrible Online Shopping for BLACK FRIDAY!!

On thursday i ordered a cellphone online from Hi however on the 25thof November they sent me an email that "unfortunately my item on the order has been cancelled". I am sorry i cannot accept that. I could used my time and money to buy other items instead of this one hence i cannot the cancellation but i want the item i bought online with the price mentioned.

It is unacceptable that I have now been informed about the cancellation of my order – placed, paid for and confirmed last week. I specifically made my selection based on availability as the alternative was out of stock and have now been informed that there is no stock on the item I have already paid for. I have been informed that there is a pending refund to my account, this is not a solution. A shocking first time experience with your business one that may result in my depature if justice is not done.

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Replies (1)
TFG
TFG's reply29 Nov 2018, 14:12
Official
Good day Lucky, 

We are sorry to learn of the experience you had and have escalated this to the Online Department. A Service Champion will contact you shortly. 

Kind Regards
The Customer Support Team