CS
Carmen S

1 reviews | Active since Jul 2020

27 Jul 2020, 11:34

Horrible Online Shopping Experience !

On the 22 July 2020, I ordered a small champion tracksuit pants. I double-checked if any of the stores had it since I prefer shopping instore. However, there were only smalls available online. I added it to my shopping cart and paid for it. I received the payment confirmation email and patiently waited for my parcel to arrive. Late evening on Saturday the 25 July 2020, TFG responded, indicating that they are so sorry to tell me that they have not been able to source one or more of the products in my order. What annoyed me is when I went online that same evening, not only is the product still available but it's even cheaper than what I paid for it. Even today 27 July 2020, the Grey Champion Pants product code: ***2 is still available, and it states that there is 2 in stock. For a large company like yourself that is so well known, this service is a disgrace, and I haven't enjoyed my shopping experience with you. This is a clear indication that the website isn't up to date, and neither is your stock control in order. I wouldn't suggest that anyone buys anything online from this company since there is a huge possibility that you will be disappointed.

0
Replies (1)
TFG
TFG's reply17 Sept 2020, 13:03
Official
Dear Carmen 
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team