TM
Thabisa M
1 reviews | Active since Jan 2023
07 Jan 2023, 22:30
Horrible online shopping experience
If I could give you no stars I would you don’t even deserve half a star, my online shopping experience with this company has been an absolute nightmare. I bought a shoe on the Sportscene website back in November and due to an issue on your side you failed to deliver. I’ve been waiting to be refunded since the 9th of December and it’s the 7th of Jan today I still have not received my money after numerous empty promises. I definitely wouldn’t recommend buying from this company.
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TFG's replyOfficial
08 Jan 2023, 08:08Good day Thabisa Matunywa
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply08 Jan 2023, 08:08
Official
Good day Thabisa Matunywa
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team