Horrible Online service for a refund order no.P***

I bought bedding online through @home in April during lockdown , it was delivered to my work address but I was already home when it was delivered due to lockdown restrictions, I asked them to deliver at my home address they said no it’s gone back to the warehouse and they will give me a refund that was the 7th of May 2020 Iv been calling ever since that time to get my refund the agents keep on telling me it’s been escalated to the refund department which was supposed to give back my money within 48hrs , spoke to multiple agents Pearl, Juanita who said she will speak to her Supervisor” Kouthar” who will call me back immediately to get this sorted , even today no call from them I’m the one doing follow ups everytime . A refund of 48hrs is taking 3months .. I still want my money that I worked hard for this is such a horrible service..

Hello peter please assist me , they didn’t want to give me their complaints department number