Horrible hopeless service

My The Fix Account was handed over to the most unhelpful and *********** people I have ever met in my life. Shapiro Shaik has sent me from Pillar to post and failed to send me my statement after I settled my account. They have **** to me and referred me to the incorrect people on purpose. I contacted the Superviosr Aubrey Kadi and he undertook to send it to me which he did not. On top of that he is now apparenly no where to be found and the staff cant get ahold of him. His offices sent me into a deeper rabit hole. I have the reference number and proof of payment and have sent it to them but I swear it is rocket science for them to send me a statement. There is just no recourse , I cannot believe how absolutley horrible this service is. TFG will not assist you with anything else either, they feed you to ******, with something that affects you so severly as your credit record and they distance themselves completely. I did not contract with these hopelessly *********** collectors, I contracted with them.