TT
Tumi T

1 reviews | Active since Oct 2023

06 May 2023, 17:39

Horrible experience with Bash's TakeOver! Orders aren't fulfilled

Ever since TFG switched to Bash hayi shem niyahluleka ๐Ÿ˜‘ my order was out for delivery no courier gave me a call. I called RAM the agent said that they will contact the driver. Still no delivery at 9pm i received an email saying delivery will be attempted the next day, the day comes i receive an sms saying i will be notified when delivery will be made.

Second order 2 items are out of stock but are still being sold placed 2 orders received an email that they will be refunded 2 weeks later still havent received my refund. Failor to refund me i will take this matter to the Credit Ombud this is my money and my credit rating thats being toyed with next think I'll be charged interest on balances that arent due from me.

This is nonsense TFG/BASH!

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Replies (1)
TFG
TFG's reply08 May 2023, 10:03
Official
Good day Lebohang,

Weโ€™re extremely sorry for the service you have received.

Itโ€™s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. 

Thank you for your patience, you will be receiving your reference number for this query shortly.

Take care and be safe.

Warm regards 
TFG Customer Support Team