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T.
Tammy ....

1 reviews | Active since Jan 2021

17 Aug 2021, 09:24

HORRIBLE CUSTOMER SERVICE/NO FOLLOW UP

Placed an order on 2/08/21 - order was split into 9 different packages The one packaged arrived the same week....now the problems start. 8 packages were not updated for over a week, I had to call numerous times, email, and even take to Facebook messenger to try and get an answer - same generic answer all the time "Someone will get back to me" It's now been two weeks since the order was placed, finally managed to get 4 of the 8 packages and much to my disappointment one of the seals on an item was broken and the other was damaged badly - won't be able to use it.

Tried to call and find out about the other 4 packages that to this day have not been updated!!!

IT'S IMMENSELY FRUSTRATING THAT I HAVE TO KEEP ENGAGING TO GET SOME FORM OF FEEDBACK BUT WHEN THE ACCOUNT IS DUE - ALL THEY WANT IS PAYMENT BUT YOUR CUSTOMER SERVICE LEAVES MUCH TO BE DESIRED!!!!

I'm still waiting for the feedback!!

I WANT THE OUTSTANDING "MISSING" PACKAGES TO BE REFUNDED IMMEDIATELY.

0
Replies (2)
TFG
TFG's reply18 Aug 2021, 08:07
Official
Good day Tammy Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.  We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.  This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team
T.
Tammy ....'s update18 Aug 2021, 08:32
Reviewer Update
This is the same story you gave me last week, Monday when I called as well and I received a bunch of reference numbers but NOBODY EVER GETS BACK TO ME UNLESS I CALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SO WHEN WILL THIS BE RESOLVED?!!!!
TO THIS DAY NONE OF YOU HAVE HAD THE DECENCY TO EXPLAIN WHERE MY PACKAGES ARE OR OFFER AN ALTERNATIVE SO I WILL BE EXPECTED TO PAY FOR ITEMS I NEVER RECEIVED???????!
If this is not resolved before the account is due I will not make the payment because its insane that Id be expected to pay for things I never received.