Horrible customer service Tfg group Exact

<p>Good day Rozanne Ovies<br />Please note I said when I signed the contract it stipulated 12 months period not 6 months and I still have the contract with me so this shouldn't be my problem your lack of incompetence service to your customers is not my problem.<br />I am not going to provide a letter hence I said call my company and ask them your self. If that was stated on my contractor nor have I been notified I was gonna put little effort and ask for the letter.<br />If I don't get proper help from TFG I'll take this matter further and this is not a threat and I am tired of Your apologizes they not helping either way.<br />Regards<br />-------- Original Message --------<br />Subject: RM82505 customer complaint<br />From: CScomplaints <*** style="line-height: 1.5;"><br />To: ***<br />CC: Reputation Management <*** style="line-height: 1.5;"><br />Dear Ms Makua</p> <p> </p> <p>ACCOUNT NUMBER: ***</p> <p> </p> <p>Please accept our sincere apologies for any inconvenience and frustration caused.</p> <p> </p> <p>The credit facility was suspended; this is done systematically as we require an extended employment contract. A contract expiry block code has been placed on the account on the 25th June 2017 and this is placed 6 months in advance of your contract expiry date.</p> <p>Please forward a letter that confirms that your contract has been reinstated or that you are currently permanently employed for the account to be activated. Please note; the employment contract should be longer than a six months period.</p> <p> </p> <p>I would like to again apologise for the inconvenience as the letter must be requested as we need to attach the document on the account for the account to be activated.</p> <p> </p> <p>Yours sincerely,</p> <p> </p> <p> </p> <p> </p> <p><br />ROZANNE OVIES</p> <p>Administrator: Customer Services</p> <p>TFG Financial Services</p> <p> </p> <p> </p> <p><br /> Foschini Retail Group (Pty) Ltd<br /> reg.no. ***<br /> t: +27 (0)21 ***<br /> f: +27 (0)21 ***<br /> e: ***</p> <p>ww****g.co.za</p> <p> </p> <p>From: TFGInfotecAutoNotification [mailto:***] <br />Sent: 08 August 2017 11:42 AM<br />To: Rozanne Ovies; ITSM RM FS Customer Services<br />Subject: RM82505 [Logged] customer complaint<br /> </p> <p>Good day</p> <p> </p> <p>Reputation Management record RM82505 has been created as requested.</p> <p> </p> <p>Reputation detail:<br />Reputation number: RM82505</p> <p>Type: Complaint</p> <p>Customer Sentiment: Somewhat Negative </p> <p>Source: Customer Direct </p> <p>Store: </p> <p>Company: TFG Financial Services</p> <p>Brand: Customer Services</p> <p>Category: Accounts<br />Subcategory: Account statement / billing<br />Subject: </p> <p>customer complaint<br />Symptom:</p> <p>Good day</p> <p> </p> <p>May your please call my company Woolworths Financial Services and confirm with them if I'm permanent or not...I'm tired of calling you guys then the line drops with our explaining myself...</p> <p> </p> <p>My account has been stoped since I was suprisely told at the store that I need to bring a confirmation work letter and that the contract was ended hence no one notified me with an email or told when I signed that contract the only thing I knew is that it a 12 months contract...If I was send this to the lawyers it will be a bridge of contract....2nd point no notification were sent to me so that I am aware of this situation....</p> <p> </p> <p>I send this issue to hellopeter someone called me and told me I need to call the head office so they can confirm my company but I've been trying to call head office with option 5 without success the line just droppes.</p> <p> </p> <p>This is my only email I will be sending</p> <p> </p> <p>Regards</p> <p>Sent from my Huawei Mobile</p> <p> </p> <p> </p> <p>Customer detail: <br />Customer Full Name: Ms. MS NI MAKUA <br />Customer Phone: </p> <p>Cell Phone: </p> <p>Customer Email address: ***</p> <p> </p> <p>Team detail: </p> <p>Owner Team: FS Customer Services</p> <p>Owner: </p> <p> </p> <p>Create date: 2017/08/08 11:40:43 AM<br />Target Response date: </p> <p> </p> <p>This message was sent from an unattended mailbox, please DO NOT reply to this email.</p> <p> </p> <p>Regards,<br />Reputation Management</p> <p> </p> <p>Disclaimer</p> <p>This email is subject to the TFG Email Legal Notice that is displayed in the following link. For reporting any ********* or ********** behaviour, please contact our toll-free anonymous hotline on ***<br /> </p>