Horrible customer service

Hi this Simphiwe, I bought earrings last week at American Swiss but my daughter doesn't like them because of the design, and on Monday last week I went to the store and told them that my daughter doesn't like them. Yesterday on Wednesday I called the customer service of tfg and poked with the unfortunately I don't remember his name, but he said as long as there is still a box and slip I can exchange and refund then I called back to the store (American Swiss Key west) I poke with the store manager and told her that I I phoned customer service and they said I can return them then the store manager said she will call her area manager and ask if I can come to the store, fine then she phone me back said yes I can return them tomorrow. She asked what time I will come I said at 12 thn I came sametime then she started to give me attitude asking me who did I spoke to in customer service and I don't remember the person I was talking to 🤷🏽♂️ and here in the store they don't have money to give me. I wasted my time, I'm going to the store to do something that didn’t work or help me. So that’s how TFG stores train their employees to treat their customers.