Horrible customer service

It's been 22 days since I have app**** for my @home store card. If I don't call to follow up on the process I don't get any feed back or updates what so ever. This to me is absolutely unacceptable and I am very unhappy with the service TFG has offered thus far. I have already sent through 3 months bank statements as well as recent salary pay slip TWICE. STILL no news. Every time I call to find out what is going on there is a different story (The latest : My bank statements are too old. Of course they are, It's been month since Iv'e app****.) The only thing TFG still needs from me is a DNA sample. Due to the lack of service I have received I will definitely not be opening any additional accounts from any of the TFG supported stores. I’m actually so disappointed and dissatisfied I’m refraining from supporting any TFG associated stores. EXTREMELY UNHAPPY with this excuse of a service provider.