1 reviews | Active since Oct 2016
Horrible Customer Service
<p>On the 30th of Sept i bought a shoe by them Adidas ,it was on the shelf at the time the other guy Yanga suggested the shoe to me ,n i liked the shoe fitted it was perfect then i had to wear the shoe 2nd of october bt it wast totally uncomfortable n the label of the shoe is hurting me ,soo i returbe the shoe at the shop lady who was authorising that day said the manager is not at the shop she is off,i left the shoe with them to let them check the shoe ,they will call me on firday but nobody did the went back without them calling me the manager Phateka Ngcingi said she cant return it because she sees nothing wrong with it ,then she gave me the Area manager number Chamaine Blain who said she is apparrntly on her leave she will only be back on the 12th soo i left the shoe with them but she nver called went back to the store again apparently she never went to ghe store at all , manager Phateka said she took the shoe to her but chamain said she cant return the shoe because they see nothing wrong ,i called her again on the 19th of oct she told me on the phone that she forgot to call me but they cant return the shoe i must report them if i want to...i even called their customer services but no body is respondind at all to my complaint...</p>
Good day athigazi21
Thank you for your e-mail.
As advised in our telephonic discussion; we will forward your comment to the Operations Department and will revert soon with feedback.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day athigazi21
Thank you for your e-mail.
As advised in our telephonic discussion; we will forward your comment to the Operations Department and will revert soon with feedback.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Soo I am still waiting for the response since 19 of Oct nobody is getting back to me and today is The 24 of Oct and i Left the shoe at the shop because i can not wear sonething that is uncomfortable n what is worse to pay 700 for something that is totally damaging my foot .....
Soo I am still waiting for the response since 19 of Oct nobody is getting back to me and today is The 24 of Oct and i Left the shoe at the shop because i can not wear sonething that is uncomfortable n what is worse to pay 700 for something that is totally damaging my foot .....
Good day athigazi21
Please accept our apologies for the delay in the Operations Department with contacting you.
We have escalated this and will revert soon with feedback.
Kind Regards
The Customer Support Team
Good day athigazi21
Please accept our apologies for the delay in the Operations Department with contacting you.
We have escalated this and will revert soon with feedback.
Kind Regards
The Customer Support Team
The Area Manager called me just now saying unfortunatelly they can not take the shoe back because there is no manufacturing problem on the shoe bt my reason for returning the shoe is Label of the shoe is hurting me and the shoe is uncomfortable ,she says she suggest that i must sell the shoe or give t to charity and i have to pay 700 for the shoe ,then i will rather be arrears of have bad record on paying the account because it looks like nobody wants to help me with this
The Area Manager called me just now saying unfortunatelly they can not take the shoe back because there is no manufacturing problem on the shoe bt my reason for returning the shoe is Label of the shoe is hurting me and the shoe is uncomfortable ,she says she suggest that i must sell the shoe or give t to charity and i have to pay 700 for the shoe ,then i will rather be arrears of have bad record on paying the account because it looks like nobody wants to help me with this
Good day athigazi21
Thank you for your e-mail.
We have escalated your comment to the Operations Division for intervention.
We will revert soon with feedback.
Kind Regards
The Customer Support Team
Good day athigazi21
Thank you for your e-mail.
We have escalated your comment to the Operations Division for intervention.
We will revert soon with feedback.
Kind Regards
The Customer Support Team
The Only thing that you guys good at is to type We will revert to you soon with the feedback but you never give the feedback we must write down everyday comments soo that you can call us but it doesnt matter anymore since you people are not seeing me as customer coz dats how i feel ryt now ,Be closing this ****** account coz u all have bad customer service ...Thanks for nothing
The Only thing that you guys good at is to type We will revert to you soon with the feedback but you never give the feedback we must write down everyday comments soo that you can call us but it doesnt matter anymore since you people are not seeing me as customer coz dats how i feel ryt now ,Be closing this ****** account coz u all have bad customer service ...Thanks for nothing
Good day athigazi21
Thank you for your comment.
We have been informed by the Operations Team that the Area Manager has been in contact with you and feedback has been provided.
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team
Good day athigazi21
Thank you for your comment.
We have been informed by the Operations Team that the Area Manager has been in contact with you and feedback has been provided.
Thank you for contacting us in this regard.
Kind Regards
The Customer Support Team
Sooo my problem was stl not solved ...What are the return policy for the shoes because they not on your slip and nobody told anything when i was purchasing the shoe
Sooo my problem was stl not solved ...What are the return policy for the shoes because they not on your slip and nobody told anything when i was purchasing the shoe
Good day athigazi21
Thank you for your enquiry.
We have escalated your comment to the operations Department and a consultant will revert to you shortly with feedback.
Thank you for contacting us in this regard.
Kind regards
The Customer Support Team.
Good day athigazi21
Thank you for your enquiry.
We have escalated your comment to the operations Department and a consultant will revert to you shortly with feedback.
Thank you for contacting us in this regard.
Kind regards
The Customer Support Team.