Horrible customer service

Nothing frustrates a customer like a worst service. I made an online purchase of two items, however they were delivered in Sportscene Pavillion in Kimberly. I then phoned to ask if the items cannot be delivered in Pavillion Durban since i reside in Durban, unfortunately the answer was no, i then asked for a refund since they confirmed that my order was indeed in Kimberly.

Since February i have been making phone calls, sending e-mails on numerous occasions, to date i still have not been refunded. instead i have been promised that my matter has been escalated and will be dealt with swiftly. i am very disappointed with the level of customer service rendered by TFG it is such a disgrace and i dont see myself shopping with them ever again.