1 reviews | Active since Nov 2022
HORRIBLE CLIENT SERVICE AND ZERO CLIENT CENTRICITY!!!!!!!!!!!!!!!!!!!!!
I would like to complain about my online shopping order which was completed and paid online on Friday.
Saturday afternoon I received an sms informing me that TFG has cancelled an item from my order which is the Puma sneaker. There was no explanation of what happened and why my order was cancelled. What is upsetting is that I am informed that I will only get my refund within 3 - 10 working days and there is nothing they can do to speed up the refund process.
This is a horrible client service and inconvenience to me as the client since the error was on TFG and not on my side. Can you guys credit my account with immediate effect so that I can reorder the sneaker before the price changes or the item becomes unavailable.
I just checked the item online now and the same item and the same size is still showing available meaning that the order was not cancelled due to stock issues.
I am expecting to receive the other two items of my order soon as they have been couriered. Now I want to know what I am going to use the sneaker cleaner for when the sneaker order was cancelled without my permission? Why must I be inconvenienced like this as you cannot guarantee that the price of the sneaker will be the same and confirm the stock availability.
I AM HIGHLY DISAPPOINTED, UPSET AND ANNOYED BY THE SERVICE RECEIVED FROM TFG.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,
My account is still not credited as I am typing this. Why must I wait for 10 working days when the fault is on your side? THIS IS REDUCULOUS SERVICE................PLEASE RESPOND WITH A PROBLEM SOLUTION NOT THIS AUTOMATED RESPONSE.
My account is still not credited as I am typing this. Why must I wait for 10 working days when the fault is on your side? THIS IS REDUCULOUS SERVICE................PLEASE RESPOND WITH A PROBLEM SOLUTION NOT THIS AUTOMATED RESPONSE.