SR
Serish R

1 reviews | Active since Jun 2016

26 Nov 2018, 09:14

********** service and business practices *beware*

@home TFG needs to get their act together

Do not support companies like this who do not honor their requests.

Placed an order on 23rd Nov for an item, payment was duly made via Credit Card and today the 26th the item gets cancelled due to stock unavailability (website indicated stock at the time of order).

I contacted the TFG call center about the cancellation and refund to no avail.

What's really irritating me is that I was informed that the refund is going to take 7-14 days.

Why not the regular 2-3 business days as the amount was deducted from me immediately?

I don't appreciate companies using funds to earn interest at my personal financial expense.

TFG call me on ********** 516 so I can give you a piece of my mind.

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Replies (1)
TFG
TFG's reply29 Nov 2018, 15:21
Official
 Good day Serish,  We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.  Kind Regards The Customer Support Team