********** Experience with The Foschini Group

I placed an order for delivery with The Foschini Group, a pair of air jordan sneakers from the Archive store specifically, on the 11th of June. Exactly 2weeks later my order had still not arrived, tracking it online it was still sitting at the warehouse. I emailed the online team only to receive an auntomated response with a response waiting period of 2weeks (ridiculous right?). I then reached out to the twitter support team who assured me they were following up with the e-commerce team. They did this for over a week with no real explanation as to what had happened to the order or why it was taking so long. I went as far as going to a physical sportscene store (also part of TFG) and they too confirmed that the order was still sitting at the Warehouse and that there was possibly a backlog causing delivery dates to be shifted back. If this was the case, why was there no email or sms communication to let customers know? I've been running around trying to follow up, hitting brick walls because you can't even get through telephonically. Their delivery system is in absolute shambles, there is no customer care, they don't try to manage expectations at all. Today on the 3rd of July, I receive an email with a credit note, and a separate email indicating that the order had been cancelled and the reason stated as "Item is not suitable". I have no idea where they got this information from as I neither received the goods to assess suitability nor did a log a refund request. They don't communicate. No updates, just silence. It's been over 3weeks of this back and forth with nothing to show for it. Air jordans are rare and on high demand in South Africa. They fly off the shelves, so it's extremely disappointing and disheartening to know that I won't be receiving the shoes I've waited so long for. It hurts. It's been an extremely frustrating and traumatic experience dealing with TFG. Their processes aren't centered around client care convenience and it shows. I'm extremely angry! ********** experience!!