FJ
Faye J

1 reviews | Active since Feb 2021

01 Dec 2021, 09:49

Having to waiting forever to be assisted

Yesterday late afternoon I went to Jet at Mall of Africa to purchase clothes for my unborn twins. I am 32weeks pregnant with twins, and preparing for their arrival. When I got to the tills I had to wait for almost 30 Minutes before being assisted with the payment. My back was aching, I was in pain, feet swollen. There were only 2 tills operating. I left the store in immense pain. It's unfair to have expected me with such a huge tummy while visibly in pain to wait for the line to move in order to be assisted. You need to have priority for people in my situation. I have to go an exchange one item and dreading it already, because it was a first for me. Other stores, normally assist me quickly, but JET mall of Africa just didn't care.

0
Replies (2)
TFG
TFG's reply01 Dec 2021, 11:34
Official
 Dear Faye Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
FJ
Faye J's update01 Dec 2021, 14:50
Reviewer Update
Thank you. JET mall of Africa contacted me and resolved the matter quickly.