MM
Mosima M
1 reviews | Active since Feb 2011
29 Jun 2023, 13:56
HARRASMENT ON CALLS
I am being harassed on my cell phone I have been telling the consultants of TFG that calls me almost everyday that my number is associated with Ms Maleka whom I dont even know I always request that they must write a note that this number be removed from Ms Maleka profile as it belongs to me I do have an account with TFG but my account is up to date and I don't understand why I am associated with Ms Maleka .
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TFG's replyOfficial
29 Jun 2023, 16:13Hello Mosima
We are truly sorry for the service you have received.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We are truly sorry for the service you have received.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply29 Jun 2023, 16:13
Official
Hello Mosima
We are truly sorry for the service you have received.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
We are truly sorry for the service you have received.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We take your feedback seriously and will work tirelessly to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team