1 reviews | Active since Jun 2016

03 Jul 2023, 14:55

Harassment for payment made on snapscan!!!!

I made a payment using their snapscan option on the 1st June and they have been sending me endless messages and calling cause they haven't allocated the payment onto my account, I made another payment on the 27th June and I'm sure they have not allocated it too. Harassment is an understatement to what they are doing here, I am defeated and their staff is rude when you try explain to them as well. They all say they will refer to their supervisor to send me an email to no avail. I am just tired Shem

0
Replies (3)
TFG
TFG's reply03 Jul 2023, 15:09
Official
Hello

Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.

Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.

We will send you a reference number shortly and keep you updated on our progress.

Please don't hesitate to reach out if you have any further concerns.
TFG
TFG's reply03 Jul 2023, 15:09
Official
Hello

Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.

Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.

We will send you a reference number shortly and keep you updated on our progress.

Please don't hesitate to reach out if you have any further concerns.
TFG
TFG's reply03 Jul 2023, 15:10
Official
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.

Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.

We will send you a reference number shortly and keep you updated on our progress.

Please don't hesitate to reach out if you have any further concerns.