HARASSMENT AND RUDE PHONE CALL

Good Day

I am literally in tears after the call I just receive from your last agent. This is the 15th person I spoke to.

I have tried all the email above with the hope that someone will assist me.

Let’s start at the beginning.

I do not receive my statement on a monthly basis, but still made my payments on time even though I was not sure about the amount due, I tried my best. I am not a person that do not pay their account and for me to be threatened with legal action is the worst nightmare.

I receive a text from TFG that I paid my account short with R182.00, the first thing I did was picked up the phone and called your accounts department asking if they would please forward me a statement that I can see what is going on. The lady informed me that someone loaded a Jet Club product on my account and ask if I was aware of this, which I was not. She also informed me that someone on TFG side removed my email address from the system. She apologies and said that she will remove this product and upload my email again on the system and I would receive my statement soon. She also apologies for the legal threating and text that I received and that I should not worry about anything. I can make the payment as soon as I received my statement and see everything is in order.

After this call everything went downhill, I started receiving daily calls, every time explaining the situation and begging for my statement, every person would tell me I will receive it shortly, but nothing, and the next day I will receive the same call.

Yesterday the lady told me that my email was not on the system yet again, but the day before it I receive a email about my instore experience and from ***. I immediately responded to the email from your arrangements department asking for my statement again.

Today’s call was the worst of them all. I was frustrated to receive a call again after watching my email daily to make the payment necessary. I never said that that I don’t want to pay. I did on numerous occasions asked for my statement to make the payment.

The person on the line told me that I am being charged for every text and call as I do not want to pay my account. If that was the case, then I would not have phoned TFG the first day I received the text to get this matter resolved.

He also told me that I want to purchase on my account, but don’t want to make payment. I think that is rude and not the way you speak to someone that has tried everything from her side to receive the statement to make payment on her account.

Now I am being penalised for calls and text and most properly interest after I have literally tried everything from my side. What did I do to receive a call like this and being harassed, leaving me in tears at work. I made the first call to get this resolved and nothing happened from TFG’s side, but I am being penalised for something I have no control over.

I don't know what to do for someone to help me.