IG
Immrah G

1 reviews | Active since Oct 2015

16 Feb 2021, 10:43

Harassment

Month after month, I make arrangements, keep to them.. Yet they still call me numerous of times per day, this is the second time that I have made a post and yet they continue to harass me. I am keeping to my arrangement even though I am no longer working but to call me 3+ daily, that's pathetic. Also most of the time when I do answer no one speaks. This really needs to stop, not sure on which system you keep notes, if notes are added on the system. If I wasn't paying my account it would have been understandable, but I am paying the minimum required amount. And I am sure that I am not the only one that is in arrears or not paying less than the installment and I hate to use the phrase "we are going through a pandemic and I am one of those who has suffered" but that is the honest truth.

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Replies (1)
TFG
TFG's reply16 Feb 2021, 11:09
Official
 Dear Immrah  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be sent to you via sms shortly.     Kind Regards TFG Customer Support Team