1 reviews | Active since Jul 2016
Harassing calls to my family
I have had an account since 2018 ... with little as R3000+ credit. Paid well hence the increase in credit within the years. I was in an accident and also lost my job in the same month last April. Tfg call centre agent said they won't accept R50 per month. I said I'll start paying when I get income in future . They don't want to arrange payment or freeze till I pay. They called my sons father and my previous job. Why embarrass me ?!who gave them consent to call and DISCLOSE I OWE ? WHAT HAPPENED TO POPI ACT? Not every black customer is an idiot . TFG is liable for Cases where the customer can't make payment and can prove which I did send my dismissal letter. STOP CALLING MY FORMER BOSS and my family they did not open the account!!!!!!!!
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
It lacks logic and sensitivity.
Telling me that I have to pay which u clearly missed the part when I said I don't dispute. The only dispute is that you refuse to reduce .I am unemployed!!!!
Lastly blaming collectors that REPRESENT YOU IS BABARIC
Again u see a black name and assume ILLITERATE.
It lacks logic and sensitivity.
Telling me that I have to pay which u clearly missed the part when I said I don't dispute. The only dispute is that you refuse to reduce .I am unemployed!!!!
Lastly blaming collectors that REPRESENT YOU IS BABARIC
Again u see a black name and assume ILLITERATE.