Harassed despite an excellent credit history

<p>I’ve been a TFG client for just over 2 years (and worked for the group in my previous life from 1 ********** ).</p> <p> </p> <p>I made a late payment of R1600 on my account on Friday, 2 September 2016 at 21h05.</p> <p> </p> <p>However, in the 14 normal days or 10 working days since I made the payment, it appears not to show up on your books. That’s impossible, as I still have the same details for you as I had when I made my last recorded payment on 26 July 2016.</p> <p> </p> <p>To add to this, since the beginning of the week I’ve been harassed by your call centre, collections department and various SMS messages telling me that I’m in arrears, that I need to make payment and that I’d be listed as slow payer if I didn’t, and my account has been locked.</p> <p> </p> <p>Over and above this, you’ve also seen it fit to add 2 phone call fees to my account for R20.52 each, despite emailing my proof of payment to ********** as requested.</p> <p> </p> <p>In the last 24 months, I’ve made regular payments on my account and paid up the full balance twice - once in March 2015 and again in March this year.</p> <p> <br />My credit history with you has been excellent, yet this how you treat me because your systems can’t pick up a payment in 2 WEEKS?</p> <p> </p> <p>That is unacceptable.</p> <p> </p> <p>Sort this out by the end of today and reverse the call charges on my account.</p>