Handed over to debt collectors for ********** account without investigations done.

Hello Peter

Late last November someone opened up a ********** account using my ID number, of which TotalsSports never alerted me or called me, I got to find out when I was called by their debt collectors and subsiconquently a letter of demand was sent as well.I went to one of the Totalsports braches and asked them to do a search with my ID and they indeed confirmed that the account is in arrears since last year.

They then advised me to go to the store to fill in a dispute form, of which I did and also submitted all documents and affidavit from SAPS to TFG. They refused to investigate and demanded that I get case number. The police told me that they cant open a case becuse they need to investigate it and they need the person who commited the *****. Im being sent from pillar to post and this matter is not getting anywhere.

I have been getting calls from their debt collectors demanding a paymet from me. When I tell them that fradulent account have been opened in my name , they tell me that TFG didnt find it fradulent and there I must pay. TFG didnt even call me to relay their findings and secondly where in the NCA is it mentioned forced paymets and harrasment without proper investigations done?

This person went to 3 different credit providers to open accounts , the othe two managed to resolvd the dispute ASAP. But TFG is dragging their feet on such a matter even a year later and my credit record is messed up. I have managed to keep a clean credit record for years prior to this , with no accounts at all and then I must just allow such proceedings to spoil my credit record?do everything on cash basis. Their reckless lending and the staff that didnt verify documents has led to this.

Someone is not doing their jobs properly or working with these frausters. I need answers?

Why was I not alerted about the fradulent account , why cant you alert me of investigations findings? What was I not called and notified of the handing over to debt collectors? When was this investigated ? What were the findings? What gave you the right to hand over my name to collectors without even notifying me?

I need answers ASAP!!!!???