SM
Su-anne Mitchell
1 reviews | Active since Apr 2018
22 Sept 2021, 12:19
Gross incompetence at TFG customer services and accounts
One star is too much! This company does not appear to have a single person who understands how accounts work. They have reversed payments from my account and they cannot explain why. I have made 8 calls and sent 15 emails. Emails are not responded to. Calls are promised to be returned. Apologies are made. No corrections to accounts are made. Debit orders continue to be erroneously deducted. My honest advice DO NOT buy from this *********** company. They haven't a clue on how to run a business or how to resolve a problem. One would think that in this economic climate customers would be valued
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TFG's replyOfficial
22 Sept 2021, 13:03Good day Su-anne Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply22 Sept 2021, 13:03
Official
Good day Su-anne Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team