Goods paid for BUT NO REFUNS p***

Hi, i always use TFG online to purchase my clothing. Recently i experienced a problem with online system where i paid for the goods and subsequently it was cancelled. The payment went through but now they are refusing to refund or send me the goods that i have paid for.

This is ridiculous and am also considering to close my account with this company.

"We have received your payment made towards your order p*** placed on 25 July 2019 - thank you!

Your order is being lovingly prepared as we speak and we'll be sure to drop you another mail when it's out the door and on the way.

If you've ordered eGift Card(s), we'll let you know as soon as it's been sent.

If you have @home furniture items in your bag, you will be contacted within 48 hours to confirm your delivery or collection."