AB
Aarefah B
1 reviews | Active since Dec 2017
13 Jul 2023, 15:53
Good riddance to bad customer service
Absolutely terrible customer service... After many years of having this account - I finally closed it. I couldn't be happier. There's nothing I'm going to miss., especially the 10 calls per day to say I need to pay R400.. It's laughable really.
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TFG's replyOfficial
13 Jul 2023, 16:10Hello Aarefah
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We would like to assure you that we take your feedback seriously and will investigate the matter further to promptly address the issue.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
Best Regards
TFG Customer Support Team
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We would like to assure you that we take your feedback seriously and will investigate the matter further to promptly address the issue.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
Best Regards
TFG Customer Support Team
TFG's reply13 Jul 2023, 16:10
Official
Hello Aarefah
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We would like to assure you that we take your feedback seriously and will investigate the matter further to promptly address the issue.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
Best Regards
TFG Customer Support Team
Thank you for sharing your experience with us.
As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We would like to assure you that we take your feedback seriously and will investigate the matter further to promptly address the issue.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
Best Regards
TFG Customer Support Team