Gift card complaint

To whom it may concern

I am totally appalled by lack of enthusiasm and service from both in store staff at the @ home stores and TFG staff at the call centre and service desk. Is this how you trat all your clients. I received an @ home gift voucher to the value of R3000 for my long service award at my company, I did not have a need to use it prior to now, When I went to the @ home store to use it all they could tell me is that the card is either not activated or it has expired….and that they need to check with head office. This was 2 weeks ago.

I then took it upon myself to email the TFG group and all they come back with is your card is expired and you cannot use it.

This is ****************…it is not a small value that I can just write off…it is R3000….but no one seems to care….I guess it’s all well for the company as they will pocket that money in the end.

They say the card expired on the 3/11…that is a week ago…there is no exact expiry date on the card and not to mention my first attempt to use the card was before this.

I would like this matter to be taken seriously by anyone who is willing to help and not just shrug it off as sorry for the loss…..