NK
Nico K

1 reviews | Active since Jan 2017

03 Jan 2017, 09:17

Gift Card

<p>I recently received 2 gift cards for my Birth-day, I went to the American Swiss store in Heidelberg Mall and wanted to use the cards to pay in on my account. I do not want to use the cards as I do not need anything from the store or TFG stores.</p> <p>The 2 Shop assistants was not help full at all they just refused to try and help me, after I lost my temper they called there Customer service which also refused the transaction- I feel I should be able to do with my Gift card what I want!</p> <p>The service from the store was terrible, I also work for a National Retailer and we refund the money for the customers if they so whish.</p> <p>Do we as customers not have freedom of choice anymore.</p>

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Replies (1)
TFG
TFG's reply03 Jan 2017, 12:36
Official

Good day Heidelberg-1,

Thank you for your comment.

Your e-mail has sent to the Accounts Department and a consultant will be in contact with you soon.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind regards

The Customer Support Team

Best regards,