FURIOUS ACCOUNT HOLDER

Item: TFG
Rating: 1
Author: sherne E

I am uterly disgusted and furious with the TFG store, Markhams! I am a account holder at Markhams, and a loyal paying customer. Ive had this account for years. I recently(month of march 2018) filed an cellphone insurance claim at Foshini oxford street east london. After waiting weeks for a response wether my claim has been approved or not, i received a call from the foshini store that my cellphone insurance had been cancelled in Febuary 2018 therefore my claim has declined!!! Cancelled??? How??? By who??? I never cancelled any cellphone insurance!!!!! Hence i opened the account to purchase 3 cellphones ONLY. And now that my insurance has been cancelled without MY AUTHORITY AS ACCOUNT HOLDER, I WILL NOT BE PAYING MY ACCOUNT until the matter is resolved. I am currently being harrassed by markhams to make payment on my account. I have asked them numerous times and several different agents to fix the issue! I have had enough of these never ending harrassment calls!!!! NO CELLPHONE INSURANCE=NO PAYMENT

Helpful (0)

Replies (4)

TFG's replyOfficial

14 Jun 2018, 08:59

Good day Shiano

We’re so sorry to hear you had a bad experience! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Customer Support Team

Best regards,

TFG's reply14 Jun 2018, 08:59

Official

Good day Shiano

Thanks,

The Customer Support Team

Best regards,

sherne E's updateReviewer Update

03 Jul 2018, 12:14

Good Day! I am still waiting for a call from the manager as promised in your reply on the 14 June 2018 Its been 2 weeks now!! Manager can contact me via ***

sherne E's update03 Jul 2018, 12:14

Reviewer Update

Good Day! I am still waiting for a call from the manager as promised in your reply on the 14 June 2018 Its been 2 weeks now!! Manager can contact me via ***

sherne E's updateReviewer Update

11 Jul 2018, 21:51

I have been promised to receive a call from TFG Manager weeks ago regarding my complaint!!! Still havent received a call!!!! Bad customer service i must say. You have no interest in your customers what so ever!!! I am disgusted All TFG cares about is payment! Its sad the way they treat their loyal customers!!!!!

sherne E's update11 Jul 2018, 21:51

Reviewer Update

TFG's replyOfficial

12 Jul 2018, 08:08

Good day

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Thanks,

The Customer Support Team

Best regards,

TFG's reply12 Jul 2018, 08:08

Official

Good day

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Thanks,

The Customer Support Team

Best regards,