NM
Nicholene M

1 reviews | Active since Aug 2012

29 Jan 2018, 12:05

funeral plan charged on my account

Hi ,i just wanted to get the recording where i have agreed to a funeral plan ,funeral insure and accidental cover .

I do not recall taking these covers .

If i have were are the policy documents ?who is covered ?who are the beneficiaries ?

thanks Nicholene

0
Replies (8)
TFG
TFG's reply29 Jan 2018, 12:21
Official

Good day hlelolihle

Thank you for your comment.

The information has been brought to our attention and will be escalated to the relevant department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

NM
Nicholene M's update02 Feb 2018, 09:47
Reviewer Update
Hi May i please have feedback this is rather urgent
NM
Nicholene M's update07 Feb 2018, 09:29
Reviewer Update
Hello Can i get a response ,may i also please have the ombudsman details . Thanks Nicholene
TFG
TFG's reply07 Feb 2018, 09:41
Official

Good day hlelolihle

Thank you for your comment.

The information has been brought to our attention and will be escalated to the relevant department again for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

NM
Nicholene M's update15 Mar 2018, 08:04
Reviewer Update
Hi may i please have feedback before the end of today
NM
Nicholene M's update19 Mar 2018, 11:16
Reviewer Update
hello May i please have feedback please ,some policies are off this months statement ,may i please have the recordings
TFG
TFG's reply19 Mar 2018, 14:21
Official

Good day hlelolihle,

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Kind Regards

The Customer Support Team

NM
Nicholene M's update20 Mar 2018, 15:13
Reviewer Update
hello ,someone contacted me yesterday advising that i will get a call today ,and its 3h13 still no call im really upset about this issue Can someone call me asap