1 reviews | Active since Jan 2015
Funds unallocated for 3 months
So I paid my account on the 3rd March 2022 online, and when I received my statement in April the payment hadn't reflected and I was told on the 4th April to get some document from my bank proving that I did pay.
4 April 2022 I got the doc and sent it through to *** On the 5th April, got confirmation that the payment was allocated and my case has been closed with Ref CS-677451.
22nd April received my monthly statement and the funds were still not allocated, called them spoke to a consultant who advised that the funds will only reflect in May.
Today 06 May I get an email stating that I am being charged for late payment fees.
What's so difficult about allocating the funds after I have sent through all that was requested from me? Why close the case if it wasn't completed?
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team