Frustrated Client

We bought a new mobile device at Hi Canal Walk, however itbwas faulty and returned the new mobile device to Hi Canal Walk on 26 Feb as the device was faulty. After multiple phone calls and visits to store they finally called and confirmed we can collect the device on 26 March, however they advised our mobile was lost and cannot be located and wanted to give a broken second hand model and say that's all they can do about the matter as it is out of their hands if the mobile was lost during repair, we refused to **** the broken second hand mobile and could not talk to any store manager. Today when I contacted TFG customer care I got put on hold without assistance. This is really unacceptable for a shop to just claiming a new device bought at their shop which is faulty and returned for repair is just "lost" and now refuse to fwctifyvthe matter. Very unpleased with the service at both TFG and Hi. (Repair Job Number: JC***). TFG-The Foschini Group