NS
Nikita S
1 reviews | Active since May 2017
10 Feb 2023, 16:42
Frustrated and highly disappointed
I purchased a suit from Foschini and only received the pants, yet the order form shows 2 parcels was delivered to the store. Upon contacting the consultant whilst in store, I was advised that the courier only left one parcel and that I would need to purchase the other part of my item online and they'd submit a refund. One week later, no accountability I have purchased the jacket and no refund.
The frustrating part is I had placed the correct order the first time around. It's always an issue with a delivery or query with Foschini. If it's not the incorrect item then it's an item missing.
This leaves a sour taste in my mouth.
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Replies (2)
TFG's replyOfficial
10 Feb 2023, 18:29Dear Nikita,
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply10 Feb 2023, 18:29
Official
Dear Nikita,
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
NS
Nikita S's updateReviewer Update
10 Feb 2023, 18:47Good day,
The refund should have been processed on 3 February 2023, and funds should have reflected in my account.
I will not wait another 10 days because people are *********** to do their jobs!
This was an error on your side, all I need is my refund on the item that never reached me!
The refund should have been processed on 3 February 2023, and funds should have reflected in my account.
I will not wait another 10 days because people are *********** to do their jobs!
This was an error on your side, all I need is my refund on the item that never reached me!
NS
Nikita S's update10 Feb 2023, 18:47
Reviewer Update
Good day,
The refund should have been processed on 3 February 2023, and funds should have reflected in my account.
I will not wait another 10 days because people are *********** to do their jobs!
This was an error on your side, all I need is my refund on the item that never reached me!
The refund should have been processed on 3 February 2023, and funds should have reflected in my account.
I will not wait another 10 days because people are *********** to do their jobs!
This was an error on your side, all I need is my refund on the item that never reached me!