SS
Simone S
1 reviews | Active since Feb 2022
23 Feb 2022, 09:00
Frustrated and Disapointed customer
Good day, I am really disappointed with this TFG group. I bought 2 denims on the 29th of September 2021 (which was returned) bought online from EXACT store. The other Item was stockings (foschini) which I never got - via their online platform. I have been phoning and emailing (7-10 times) them, and only got the following response: Dear TFG Customer, Thank you for contacting TFG Online Shopping Support. Your feedback / request has been logged. I have not received my money back...
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TFG's replyOfficial
23 Feb 2022, 09:02Good day Simone Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply23 Feb 2022, 09:02
Official
Good day Simone Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team