From Pillar to Post (Clueless Staff)

So my mom had an account at an Exact store. She has since passed on and in trying to sort out her estate we went to 3 Exact stores with no assistance until i called the call centre. I was helped, claim was done and paid out.

Now 2 weeks ago we got a letter confirming her taking a funeral policy with TFG. The letter has no date of inception. So I have been calling ALL departments of TFG and getting taken from pillar to post when all i need is to know if she had completed the 3 month waiting period or not. Then I get told I would need to go into a store (bearing in mind that their store staff know nothing about deceased estate policies). Now what would be the point of going all the way there only to be told she (my mom) had not finished the 3 months or worse still, the staff have no clue how to help me.

All i need is a date of inception of the said funeral policy taken. That is all. I believe i have done enough running around with your company to know I would never advise anyone to take out any extra insurance policies with you ever or even have an account.

Thank you for nothing really!