FROM BAD TO VERY BAD AND ON THE WAY TO THE BOTTOM

Such a shame that this company has gone from a very reliable and good customer service company to a below average customer service company. I asked a sales person at their Foschini stores in Zevenwacht Mall, just to adjust a simple transaction, but this person spent more time chatting to his colleagues than listening to what I asked him. This resulted in me with a red face, when I wanted to purchase an item, after making my full monthly payment. This is what this new TFG has come to. I lodge a dispute, where this customer consultant, promised me on 31 August 2022,that she would call me back, later that same day, which turned out to be 6 days later, with no return call. The government want us to support the local industries, but how can you do it, with service this bad. I had disputes in the past with foreign companies and it was resolved immediately and in a very professional way. I'm honest in saying that TFG, could fit right next te these companies in the past, but today, absolutely no. I sincerely hope that TFG would go back to their trusted loyal employees who cared for their customers and not employ people just for the sake of employment.