AV
Antoinette V

1 reviews | Active since Dec 2018

28 Aug 2019, 17:22

********** subscription

Hi, I have been found that my Tfg account balance has shot up drastically over the past few months.

After investigation it's been found that I have been subscribed to a magazine that has been accumulating on my account.

I have never accepted such a magazine and I remember getting a call from a call centre a long time ago selling such a service to me. I requested the call recording from Tfg however I got no assistance.

I refuse to pay for a something that I have been subscribed to by error or **********ly.

I have been back and fourth with emails and phone calls to Tfg trying to get help for this error to be ammended but no one seems to be of help.

I feel fraustrated being a long time customer of Tfg n always having my account up to date.

Please can I get some help.

Regards Antoinette

0
Replies (2)
AV
Antoinette V's update30 Aug 2019, 15:25
Reviewer Update
Thank u I will await ur urgent response as I have stopped paying my account due to these findings that I want corrected.

It's upsetting to know that my balance has picked up due to this and the interest was being added incorrectly cos the balance was increasing by something I never asked for.

Pls sort urgently so I can update my account at the soonest as this is now negatively impacting my credit history

I'm so upset

Regards
Antoinette
AV
Antoinette V's update19 Feb 2020, 19:11
Reviewer Update
Hi

Still no response!!!!