********** sterns account

<p>On 26 December 2011 at around 8h00am my handbag was ****** at Bloed mall and I immediately went to Pretoria Central SAPS to report the matter, where I was adised to right an affidavit. It came to my knowledge on 31 December 2013 that a ********** account was opened in my name at Sterns Menlyn when my husband and Itried to secure home finance. I subsequently went to sterns Menlyn mall where I was given a "Disputed purchase declaration form". I completed the form and faxed to ********** 334(tfg forensic department).</p> <p> </p> <p>I received several sms from tfg and a letter dated 10 April 2014 from Ms E Brandt (tfg forensic department) stating they wont be able to investigate and I should contant their agent Real people on ********** 729 for a full investigation. Our bond application was approved and I thought it was resolved.</p> <p> </p> <p>Today 14/12/2016 I attempted to open a cellphone contract at vodacom, my application was declined to the STERNS ********** ACCOUNT. I went to Markhams Hatfiled to investigate the matter where I was told that i owe R7941.69 since the purchase on 29/12/2011 for R7075.80 card number: ********** ********** 82168. The address that the person used: 1140 Block UX, Mabopane, 0190 and I never resided in Mapopane.</p> <p> </p> <p>The salesperson at Markhams Hatfield contact their head office and a lady by the name of Shu Abi said I should pay as it is in my name or alternatively contact real people on ********** . When thee sales lady contacted real people shespoke to Randy who was just rude nad unhelpful.</p> <p> </p> <p>Please assist me in resolving this matter.</p> <p> </p>