RM
R M
1 reviews | Active since May 2021
06 Sept 2021, 23:36
********** billings, Pathetic Customer Service
I am not getting any joy everyday I call TFG griouo where they even kept on dropping the line over my ears, this happens after I disputed funeral cover that I was billed since 2014 without joking it and interests while I am on 6 months plan. My account was owing R2100, they paid it up but now I am qqurying about the difference where I need my refund. When I request all the amount they billed me they drop the line. When I request for the Superior they dropped dthe line. I need my refund and failure to do so. I am going to hand over this issue to court and I will sue TFG. I have been with the company for over 7 years paying in time.
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TFG's replyOfficial
07 Sept 2021, 07:46Good day R Mathuba Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply07 Sept 2021, 07:46
Official
Good day R Mathuba Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team