********** activities in account

I paid R520 on the 3rd of April towards my account in one of the tfg stores. They made an error saying i paid R16000 on my account however they reversed the error. The payment of R520 has disappeared. I enquired about it i was told to go to my bank as ask for proof of payment not bank statement or come with a receipt. I told them i paid in-store with my bank card so your store should have the record of the transaction. Why must i go out of my way when your company is at fault. I have even provided a screen shot of the transaction so that you can check around the time it took place. I sent the first email on the 23 August 2021. This issue has not been resolved.

No one is giving me any details. I have to write e-mails and enquire. I haven't recieved a concrete response. I am paying my account on time each month all i ask is for 1 issue resolved.

It seems like your staff a busy with ***** collecting payments and not documenting them.

A part of me really feel like closing my account after i finish my payments because it seems like when the os a problem you give your customer the run around yet no1 when its time to collect your money.