SM
Sthembiso M
1 reviews | Active since Nov 2022
08 Nov 2022, 18:09
********** account opened in my name
I recently did a credit check and found out I have an account with Foschini Group which i never opened. How do you do your ***** checks if someone can just open an account with someone else's details. Please remove this nonsense from my name
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TFG's replyOfficial
10 Nov 2022, 07:38 Good day Sthembiso
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply10 Nov 2022, 07:38
Official
Good day Sthembiso
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team