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The worst experience I could get from both the store and the company as a whole, how could one claim for cellphone insurance and then the claim goes of on the account as purchase and I had even paid excess fee amount before we could proceed further with the claim worse part to top it all when the claim was done I'd paid for my account as well and didn't even have enough credit , the next thing when I go to the store to ask what's my payment due to pay for the new month it is way to high so when we called in at customer service this rude lady that was assisting me told a purchase went of the same amount of the phone I was claiming and same date how is that possible. Again when I went to the store I claimed at they said they'd sort it I haven't gotten a call ever since I have to be asking for follow up. Now am told my account pulls out my mom's how possible is that talk about ***** that had been done to my account how can insurance approve on my cellphone number and account but now showing my mom's and still say it's purchase how when I didn't even have the credit